Business Support Administrator (Maternity Cover)

FIS360 Ltd is seeking an experienced business support administrator to join our team in a temporary role, providing administrative support to the business and supporting the delivery of our open innovation programmes and technology commercialisation services.

FIS360 is a leader in the design and implementation of innovation programmes. This includes the delivery of Game Changers, a leading nuclear innovation programme which finds solutions for complex nuclear industry challenges. The FIS360 team works closely with clients from a range of industries, from SMEs to large organisations, as well as academia and research and technology organisations.

Led by a core team of commercialisation specialists, FIS360 are experts in guiding organisations through the challenges of technology commercialisation. The company is small and energetic and working at FIS360 offers a genuine opportunity to help ambitious organisations deliver innovation. Our team members enjoy diverse, challenging, flexible and rewarding roles.

As a valued member of our team, you will benefit from:

• An exciting, positive, creative, challenging and rewarding place to work
• A competitive reward package with annual bonus reviews based on company performance
• A generous 34 days of combined annual leave and public holidays entitlement plus an additional day of volunteering time (pro-rata for fixed term position)
• Support to nurture your talent and reward success through an annual development and training review process

Applications are invited for a business support administrator seeking an opportunity to work with a small, dynamic, and enthusiastic team.

The responsibilities of the role include:

1. Co-ordinating internal meetings and meetings with external clients, including scheduling, circulation of agendas and paperwork, taking meeting notes, preparing and circulating minutes, and following up on agreed actions
2. Maintaining the CRM database (Zoho CRM), including checking entries, merging duplicate records, updating fields, regular back-ups, and making improvement recommendations
3. Supporting innovation programme delivery through management of project and programme documentation, including liaising with clients to issue and ensure completion of required forms
4. Preparing monthly programme spend and progress reports
5. Preparing and issuing quotes and invoices via Zoho Books
6. Maintaining the company asset register
7. Assisting with third party/supplier management processes
8. Assisting the operational/programme manager with review and improvement of company process/systems/documentation
9. Providing administration support for client demonstration activities, including ensuring site visitor forms are completed and returned, and confirming visitor Personal Protective Equipment (PPE) requirements
10. Supporting events preparation and administration for online and face-to-face events including support with company travel arrangements
11. Adhering to FIS360 quality and environmental policies and undertaking continuous improvement activities
12. Other activities commensurate with the role as requested by the FIS360 management team

Candidates must have excellent IT and communication skills and must be able to demonstrate alignment with FIS360’s company values: Flexible, Adaptable, Proactive, Passionate, Collaborative, Curious, Transformative, Trustworthy.

Experience working with customer relationship management (CRM) software platforms and accounting software (Zoho is the platform used by FIS360) would be advantageous. This position will report to FIS360’s Chief Operating Officer. A full handover and relevant training will be provided as required.

E1.  Relevant NVQ/SVQ qualification or equivalent relevant administration support experience
E2.  Excellent written and oral communication skills
E3.  Excellent IT skills including experience with MS Office (Word, Excel, PowerPoint, Teams, Outlook)
E4.  Effective team working and strong interpersonal skills
E5.  Ability to effectively plan and organise own workload
E6.  Impeccable organisational skills and attention to detail
E7.  Proactive and able to use initiative
E8.  Fast and efficient analytical/numerical capabilities
D1.  Experience working with CRM software platforms
D2.  Experience working in an ISO 14001 and ISO 9001 accredited organisation